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Frequently asked questions.

Why did your team create Jingle?

We built several supply chain platforms — dash camera, load board, team incentive tracker — in each case, messaging was the most fundamental problem. The more we looked at the current state of all things digital messaging, the more we realized there was a market need for a turnkey text messaging.

Can we use an existing number?

Of course — local, toll-free or short code.

Can we text any number?

Text requires single opt-in on the part of your contact. To send them marketing messages requires double opt-in. We take care of all that, up to and including providing recommended wording for any digital or print literature that advertises your text hotline and onboarding.

Can we send automated messages on local numbers?

Not at this time. While you may find vendors who will do this for you, they do not have your best interests at heart, as carriers may block those messages or number at any time. Specifically, toll-free numbers or short codes are authorized for automated texts such as keyword responders, chatbots, or marketing messages.

I thought we couldn’t text customers?

Yes, you can with opt-in! We provide fully managed for the industry standard double opt-in, which includes auditable text based opt-in verification.

We’re considering getting a shared short code; is that a good idea?

We neither sell nor recommend shared short codes. Although some vendors will tell you it’s cheap and fast, the risk to your brand are far too great, to include:

  • AT&T and other mobile vendors are discontinuing shared short codes; in other words, you won’t be able to text with your customers on those networks in the very near future.

  • A consumer complaint against another company who’s also using your shared short code with their customers can similarly have the entire code shut down with no warning.

  • It’s not really your code — for instance, if your keyword is PICK, and the person hearing your ad thinks it was TICK, you’ll never receive that customer’s text — and worse than that, it may actually go another company who is using that keyword.

Bottom line — shared short codes could easily cost you far more than you save.

Should we use a bank of local numbers or toll-free numbers?

The primary use case where that makes business sense is when your customer is intending to use that number for their personal use — in other words, you’re selling the customer a private hotline for their individual use.

The other use case where that may make business sense is as a backup or reserve communications strategy when your primary short code or primary toll-free number is unavailable for some reason.

Specifically, just like some vendors will sell you shared short codes, there are also vendors who will push you to go with a bank of number, or what we in the industry call grey codes.

Not only can this be a terrible user experience, since the number the user receives a text from may change text to text, it’s also in general against industry guidelines, and likely breaking a rule or two if you are doing any automated update or marketing messaging.

Can they text us back?

Yes!

Can we send texts as fast as we want?

Local numbers support one message per second, toll free supports twenty messages per second or more, and short codes begin at 200 messages per second.

Can we send bulk texts?

Yes, of course! We can also segment your texts based on any existing data field, such as contact category, time of last contact, contact interests, or other common data filters.

Can we send multimedia on any number?

Local numbers support plain text, emojis, images, audio, video and any SMS or MMS capabilities as do short codes. We can send & receive some toll-free MMS messages.

Can you manage our digital media assets for MMS?

We provide basic digital asset management (DAM). We recommend using Box or similar tools to augment our capabilities if you need a richer DAM experience, and we would simply push or pull any MMS data from your platform of choice.

Do we have to learn yet another tool?

We deliver notifications to your platform(s) of choice, such as Salesforce, Hootsuite, or Zendesk. In many cases, teams experience better customer support times and other time savings due to the efficiency of communicating by text.

We also make it possible for you to reply by email and reply by text, such that we minimize the extent to which you need to be inside our dashboard to interact with your customers.

What tools can we integrate with texting from Jingle?

  • CRMs — Salesforce, Pipedrive, Zoho CRM, Constant Contact, etc.

  • Customer Support - Zendesk, Freshdesk, Zoho Desk, etc.

  • E-Commerce — BigCommerce, Shopify, etc.

  • Social — Hubspot, Hootsuite, Social Media sites, etc.

  • Others — via Zapier, Integromat, Muleoft, etc.

How do we get data in or out of Jingle?

There are many ways to move data between platforms; we currently support the following:

  • email — many platforms have a hidden inbound data email address — examples include the BCC fields for most CRMs, Monday, Trello, and Zendesk

  • integration platforms — Integromat, Mulesoft, Zapier and others, where we push or pull data with the corresponding connects, such as for Constant Contact; we are also creating our own Zapier connector to further streamline using those tools

  • application programming interfaces, or APIs — the de facto standard for data exchange — we can push and pull directly from an API — this usually requires custom code and often used when a platform is not supported by an integration platform

  • webhooks — in some sense, a simplified API — we can push and pull data from webhooks and is often a good approach when there is some engineering budget that doesn’t quite support a full API integration

  • widget — these are the most heavyweight integrations, since it generally requires API and user interface development; these are usually custom engineering opportunities &/or when there is a strong desire to become a marketplace vendor for that platform

Do you have any affiliation with Santa Claus?

The North Pole text hotline is powered by satellite phone. & elves text super fast!

Can we test our text message marketing campaigns?

Yes, we offer A/B and other audience segmentation capabilities.

Do you offer RCS, WhatsApp, or other messaging?

RCS messaging and WhatsApp messaging is available on an invite-only basis.

Do you offer landing pages?

Yes, as very often the content you wish to share is richer than a single text. Our web pages are increasingly Progressive Web App (PWA) enabled.

How are you different from other text messaging providers?

  • Gateways — carrier access points — lowest cost, significant development

  • Aggregators — step above specific gateways — also significant development

  • “Just Text” providers — often lack the workflow integration your team needs

  • Legacy digital messaging platforms — we integrate directly with all your favorites

  • Jingle — we provide the market’s leading 2-way conversational texting experience

Can we migrate to/from Jingle with another texting provider?

Yes — we can port a number into or out of Jingle with any texting gateway or provider. We can also add text to any existing voice only line. Number porting and text activating is a non-trivial process and can take several weeks, so we would simply plan for that as part of your onboarding or offboarding strategy.

Other questions about texting, digital messaging, or Jingle?

Send us your question and we’ll reply with a jingle soonest!