Frequently asked questions.
Why did your team create Jingle?
We built several supply chain platforms — dash camera, load board, team incentive tracker — in each case, messaging was the most fundamental problem. The more we looked at the current state of all things digital messaging, the more we realized there was a market need for a turnkey text messaging.
Can we use an existing number?
Of course — local, toll-free or short code.
Can we text any number?
Text requires single opt-in on the part of your contact. To send them marketing messages requires double opt-in. We take care of all that.
Can we send automated messages on local numbers?
Not at this time. While you may find vendors who will do this for you, they do not have your best interests at heart, as carriers may block those messages or number at any time. Specifically, toll-free numbers or short codes are authorized for automated texts such as keyword responders, chatbots, or marketing messages.
I thought we couldn’t text customers?
Yes, you can with opt-in! We provide fully managed for the industry standard double opt-in, which includes auditable text based opt-in verification.
Can they text us back?
Can we send texts as fast as we want?
Local numbers support one message per second, toll free supports twenty messages per second or more, and short codes begin at 200 messages per second.
Can we send bulk texts?
Yes, of course!
Can we send multimedia on any number?
Local numbers support plain text, emojis, images, audio, video and any SMS or MMS capabilities as do short codes. We can send & receive some toll-free MMS messages.
Do we have to learn yet another tool?
We deliver notifications to your platform(s) of choice, such as Salesforce, Hootsuite, or Zendesk. In many cases, teams experience better customer support times and other time savings due to the efficiency of communicating by text.
What tools can we integrate with texting from Jingle?
CRMs — Salesforce, Pipedrive, Zoho CRM, etc.
Customer Support - Zendesk, Freshdesk, Zoho Desk, etc.
E-Commerce — BigCommerce, Shopify, etc.
Social — Hubspot, Hootsuite, Social Media sites, etc.
Others — via Zapier, Integromat, Muleoft, etc.
Do you have an API?
Yes; access to our API is invite-only!
Do you have any affiliation with Santa Claus?
The North Pole text hotline is powered by satellite phone. & elves text super fast!
Can we test our text message marketing campaigns?
Yes, we offer A/B and other audience segmentation capabilities.
Do you offer RCS, WhatsApp, or other messaging?
RCS messaging and WhatsApp messaging is available on an invite-only basis.
Do you offer landing pages?
Yes, as very often the content you wish to share is richer than a single text. Our web pages are increasingly Progressive Web App (PWA) enabled.
How are you different from other text messaging providers?
Gateways — carrier access points — lowest cost, significant development
Aggregators — step above specific gateways — also significant development
“Just Text” providers — often lack the workflow integration your team needs
Legacy digital messaging platforms — we integrate directly with all your favorites
Jingle — we provide the market’s leading 2-way conversational texting experience
Other questions about texting, digital messaging, or Jingle?
Send us your question and we’ll reply with a jingle soonest!